HELPhelp

1. For first-time users(How to contact us)
2. About the Product(Stock and pre-order bonuses)
3. Ordering(Error/Receipt)
4. Payment Methods(payment method)
5. Delivery(Arrival date, individual delivery, returns, etc.)
6. Membership Information(Changes to member information/joining/withdrawing)
7. Sales of Antique and Vintage Books
8. Other(Defective products received/stock status)

1. For first-time users

How to contact us

If you have any inquiries or requests, please contact us through the inquiry form.

2. About the Product

Do you have it in stock?

Our online store stock is shared with our in-store stock, so we may not be able to provide the product you want.
We will inform you of the product availability via email after you place your order.
Please check stock availability at the store and inquire in advance.

For inquiries about each store, please contact Here
The inquiry form is Here from
*Enquiries by phone are easy.

Regarding the products listed

We attempt to ensure that the product descriptions on the Site are as accurate as possible.
However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

About product prices

We make every effort to display accurate product information on this site.
In the unlikely event that an incorrect product price or price-related information (including points awarded) is displayed on the site, we will make a price adjustment as follows:
If a product's correct price is lower than the price stated on our site, we will charge the lower amount.
If the product's correct price is higher than the price displayed on this website, we will, at our discretion, contact you before shipping and either inform you of the correct price and ask you to provide instructions for shipping the product, or inform you that we will cancel your order.

Are there any pre-order bonuses?

For products that come with pre-order bonuses, the bonus details will be stated in the product description.
No bonuses are offered for products not listed.
In addition, pre-order bonuses are on a first-come, first-served basis and are limited in number, so even if a bonus is listed in the product details, we may not be able to include the bonus.
We appreciate your understanding in advance.

3. Ordering

Can I ship products from different stores together?

If the products are handled by different stores, we cannot accept combined shipping.
Please note that payment and shipping will be handled by each store separately.

I placed an order but haven't heard back.

Once we have confirmed your order, we will send an email to all customers who have placed an order.
An order confirmation email will be automatically sent to the address you registered.
If you have not received your order, it may be for the following reasons:

・Your order could not be placed due to a communication error.
・The registered email address is incorrect.
-Specifying a domain in your mobile phone address.

If you do not receive a reply from us within 2-3 days after placing your order, it may be for one of the reasons listed above.
In that case, we will check the order status. Contact Form Please contact us at ".
When contacting us, please be sure to include the name, address, and email address you provided when ordering.

【Note】
A dot (.) is placed immediately before the @ (at) sign
Those that contain consecutive symbols such as . (dots)
Emails from your computer that are rejected

Any email sent to the above email address cannot be delivered.
In addition, if you have registered a mobile email address such as "docomo.ne.jp, ezweb.ne.jp", delivery may not be possible due to security reasons set by your mobile phone company.
Please set up your email reception settings to accept emails from the "store.tsite.jp" domain.

Can I cancel?

We do not accept any cancellations after an order has been placed.
Please check your order details carefully before placing your order.

I would like a receipt.

(When paying by credit card)
The "statement of charges" issued by each card company will be used in place of a receipt.
Our store uses an electronic receipt issuing system.
If you need a receipt, you can print one from your purchase history after the transaction is complete.

(In the case of point discount)
The receipt will be issued for the amount after points and coupon discounts.
Tickets are not issued at the pre-discount price.

(If you pay by cash on delivery)
The carrier will issue a receipt on our behalf.

I get an error when paying with my card...

Please check the card number/expiration date (year/month)/card holder name carefully.
If you receive a card error even though the card number was entered correctly, it means that the credit card you entered is currently unavailable.
We apologize for the inconvenience, but please check the current status of your card with your credit card company.

4. Payment Methods

■ Credit card

(VISA, MasterCard, JCB, American Express available)
 
*Credit cards other than those in your name cannot be used.
*Payments can be made in one lump sum or in 3, 5, 6, 10, 12, 15, 18, 20, or 24 installments.
* The deduction will be made on the settlement date of your credit card company.
*Please note that depending on the timing of your payment, the payment may be deducted before the product arrives.

■ Cash on delivery

Cash on delivery amount Cash on delivery fee (tax included)
Less than 10,000 yen: 330 yen (tax included)
10,000 yen or more but less than 30,000 yen: 440 yen (tax included)
30,000 yen or more but less than 100,000 yen: 660 yen (tax included)
100,000 yen to 300,000 yen: 1,100 yen (tax included)
300,000 yen to 500,000 yen: 2,200 yen (tax included)
500,000 yen to 1,000,000 yen: 3,300 yen (tax included)
1 million yen or more: 4,400 yen (tax included)

Can I change my payment method after I place an order?

It is not possible to change from cash on delivery to credit card payment.
You will need to purchase it again.
Please contact us.

5. Delivery

Can I have items I order shipped separately?

Items ordered together will be shipped once all items are received.
If you would like your items shipped as soon as they arrive, please complete an order for each item separately.

Can I specify the arrival date?

You cannot specify the arrival date. (Especially for back-ordered items, the arrival date is uncertain.)
If you are not at home when the product is delivered, a delivery notice will be placed in your mailbox.
If you are unable to receive your item, please contact the address listed on the package to arrange redelivery and inform us of your desired delivery date.

How much is the shipping fee?

Shipping is free if the total amount of your order is 5,000 yen or more (tax included).
If the total amount is less than 5,000 yen (tax included), the shipping fee will be 500 yen (tax included) nationwide.
Orders are processed at each store and each transaction counts as one order.

When purchasing multiple items at the same time, if one of the items is canceled due to customer's convenience and the total order amount falls below the free shipping conditions, shipping charges will be incurred.
We apologize for any inconvenience this may cause and appreciate your understanding in advance.

Can I return or exchange the product?

We do not accept returns or exchanges for reasons other than initial defects.
Please see below for an example of refusal.

- Product defects that have been in place for more than 7 days since the date of arrival
・The color, shape, and other product appearances are different from what the customer imagined.
・The reason is that the compatible model was incorrect or was not checked.
・The color or shape was incorrect when purchasing.
・Other cases where we determine that we cannot respond

In addition, Contact Us If you return the product without contacting us first, your refund may be significantly delayed or may not be refundable at all.

Please note that if we accept a return due to unavoidable circumstances, all shipping and handling fees for the refund will be borne by the customer.

In the case of damage during delivery or initial defects, The product I received doesn't work. "or" The product I received was damaged." Please see.

Delivery company and delivery method

The items you order will be delivered by Sagawa Express.
You cannot choose the shipping company or delivery method.

Can I have it gift wrapped?

Gift wrapping is available for an additional fee (¥330).
After adding to your cart, please select "wrapping" in the gift settings.
If ordering multiple items, please indicate which item you would like wrapped in the [Request] field.
The [Request] field will be used as we proceed with your order, so please fill it in.

If you order products from multiple stores, they will be wrapped separately for each store.

6. Membership Information

Forgot Password

On the website, go to "Login → *If you have forgotten your password, click here" to request a password re-notification, and follow the procedure.
*If you have forgotten your ID, please contact us via the inquiry form.

I haven't received my verification code

If you are using Gmail etc., please check your spam folder.
Please try adding @store.tsite.jp to your safe list in your email receiving settings.

For Docomo sp mode mail
Here View email settings from
Select [Advanced Settings/Cancel] in the spam prevention settings.
Enter your sp mode password on the authentication page and tap [OK]
Select the setting for receiving/rejecting emails and click [Next]
Step 4: [Receiving Settings]
In the input area at the bottom of the screen
@store.tsite.jp
Enter and click [Register] at the bottom

*Confirmed: 2013/11/29

I want to change my membership information

After logging in, go to My Page at the top of the site and change your registered information to complete the change procedure.

I want to change my shipping information

After logging in, go to My Page at the top of the site and change your registered information to complete the change procedure.
If you would like your order to be delivered to a delivery address other than your own, please select "Send to a different address" when selecting the delivery address when placing your order.
*If you wish to change the shipping address after placing an order, please contact us via the inquiry form.

I want to cancel my membership

We will process your cancellation, so please contact us via the Inquiry form.
In that case, please state the name and contact information of the person registering.

7. Sales of Antique and Vintage Books

Product condition/quality

This site lists and sells used and vintage books that are currently for sale.
Even books with the same title may be in different conditions. Please check the condition of the product in the description before purchasing.
The condition is listed based on the following criteria:

A: No noticeable scratches, in good condition
B: Some scratches and dirt
C: Some major scratches and dirt. Or some scratches and dirt overall.
D: Scratches and dirt all over

*Please note that for items other than those ranked A or B, the condition of the items may be worse than you would expect, so please keep this in mind when placing your order.

We check the condition/quality of the items in the store, and if there are scratches, stains, or accessories, we will indicate this as much as possible in the product images and descriptions, but it may not be possible to describe them completely.

Additionally, we have specific standards for evaluating scratches, stains, etc., but some of these are based on subjective opinion.
Since this item is also sold in stores, there is a possibility that scratches and stains may have occurred over time since it was first listed.

If you are considering purchasing an item and are not sure about the details provided in the description, please contact us using the inquiry form on this website before placing your order.
Please be aware of the above before placing your order.

8. Other

The product I received doesn't work

Please contact us within 7 days of receiving the product, providing as much detail as possible about your order number, the name of the person placing the order, the product in question, and the reason why it is not working.
We will contact you regarding the exchange procedure etc.

The product I received was damaged

Please contact us within 7 days of receiving the product, stating your order number, name, and the condition of the product that is damaged.
We will contact you regarding the exchange procedure etc.

Regarding products that are not expected to arrive

For some products, including those that need to be ordered, we place an order with the manufacturer immediately upon receiving an order, but depending on the product, we may not be able to expect the next shipment from the manufacturer.
For this reason, if there is no prospect of receiving an item after your order, we may have to inform you that we have cancelled your order for that item.

Cancellation due to lack of communication

We may contact you by phone or email to confirm your order before shipping.
Please note that if we are unable to receive confirmation, your order will be cancelled.

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